Terms of Use

Using Travocal

Travocal helps travelers discover destinations and connect with available Locals for questions about food, cafés, neighborhoods, and other travel interests. Guides, recommendations, itineraries, and conversations provide general information and local perspectives for planning.

You are responsible for deciding whether information on Travocal is suitable for your circumstances and for checking important details before acting on a recommendation.

Guest access and accounts

You can browse guides and preview available Locals without signing in. Where guest chat is available, you can start a conversation without providing your name or email. Guest access stays in that browser and expires 30 days after the guest profile is created. Sign in to save your conversation to an account and access it across devices.

Applying to become a Local and managing an account require email or Google sign-in. Provide accurate information and keep your passwords, sign-in codes and access to your account private. Do not use someone else’s account or misrepresent your identity.

Guest chat still uses session records and stores messages. Our Privacy Policy explains how we handle account information, conversations, guest expiry, retention, and privacy requests.

Local conversations and team assistance

Searching sends your question to Travocal’s backend to find eligible Locals. Searching and choosing a Local do not send your question to that Local or create a conversation. A conversation starts when you explicitly send your opening question. You can then send follow-up messages while the conversation remains open. Replies arrive over time; availability and response times vary, and a reply is not guaranteed.

During beta, a Local may authorize Travocal Team to help prepare profile edits or read and answer conversations started after authorization. Assisted profiles disclose this, and team replies are labeled “Travocal Team”. Locals retain their profiles and can revoke assistance.

Conversations are not published as destination content. Participants, authorized team members where applicable, and authorized moderation staff reviewing reports can access relevant content as described in the Privacy Policy. Avoid sharing sign-in codes or sensitive information that you do not want the recipient to receive.

Conduct and safety

Treat travelers, Locals, and team members respectfully. Do not use Travocal for spam, harassment, scams, fraud, impersonation, unwanted sexual content, or advice that encourages unsafe or unlawful behavior. Do not share someone else’s private information without permission or attempt to bypass access controls or anti-spam limits.

Use the conversation options to report a participant, conversation, or message, block a participant, or close a conversation. Blocking closes conversations between you; it does not submit a report. Closed conversations cannot be reopened, including after unblocking.

Closing or blocking does not delete conversation history. Authorized staff can review reports and retained evidence, remove content, and restrict access in response to abuse. Content removed from a conversation view may remain in moderation evidence, as explained in the Privacy Policy.

Content and recommendations

Travocal aims to provide useful local context, but destination information can change over time. Information about places, experiences, availability, pricing, hours, access, or other conditions may change and should be verified before making plans.

A recommendation does not guarantee availability, suitability, or a particular outcome. Check important details directly with the place or service provider, taking your own needs and circumstances into account.

Travocal does not represent that there is one objectively correct or authentic way to experience a destination.

Local profiles and contributions

Applying to become a Local does not immediately publish a profile. With your publication consent and staff approval, reviewed profile information may appear publicly, including to visitors who are not signed in. Profile edits are saved privately and reviewed before publication.

Keep your profile and contributions accurate, and only submit content you have permission to share. Sending a recommendation or application does not guarantee publication. Private conversation messages are separate from public profile information and recommendation submissions.

Submitting a recommendation with the permission checkbox selected gives Travocal non-exclusive permission to review, edit for clarity, publish, and reuse it in traveler answers on Travocal, including future AI-assisted answers. You retain ownership of your contribution. Only submit material you have permission to share, keep it based on your firsthand experience, and disclose any relationship with a recommended business. We may ask for clarification or decline a submission.

Public recognition is optional. If you explicitly permit it, we may show the public name you choose alongside a published recommendation; otherwise we publish without your name. Your contact name and email are not public attribution. Contact hello@travocal.com to request changes to the displayed name or withdrawal of name permission. Our Privacy Policy explains recommendation information and requests. This permission does not include publishing private conversations.

Joining as a Local and sharing recommendations are free. Contributions and Local conversations are voluntary and unpaid during beta. We are exploring future paid opportunities for both, but no paid program is currently available. Any future program would describe its eligibility, payment rates, and conditions separately before participation. Contributing during beta does not enroll you in a paid program.

Locals can withdraw public-profile consent using Hide my public profile in My Local profile. Setting availability to Away stops new discovery matches; it does not withdraw publication consent. Neither action deletes existing conversations or stored application records. See the Privacy Policy for details about visibility and retention.

Beta availability

Local conversations are currently open in Bengaluru and Jaipur. Access depends on destination availability, eligible Locals, and service limits. A city appearing in a selector, having a destination guide, or approving a Local profile does not guarantee that a specific Local is available. Guest access and other beta features may not be available to every visitor.

Travocal may change, update, suspend, or remove pages, features, destinations, or content as the product evolves.

Contact

Questions about these terms can be sent to hello@travocal.com.